Privacy Policy royal77

01 Introduction

Royal77 ("we", "the platform") is committed to protecting the privacy of every user who uses our services. This Privacy Policy carefully outlines the types of personal data we collect, why we need it, how we use it, and the rights you hold regarding that data.

This document applies to all users of the Royal77 platform, including the official website, iOS and Android mobile apps, and all related services. By using any Royal77 service, you acknowledge that you have read and understood this Privacy Policy.

We regard the trust you place in us as a responsibility to be carefully upheld. Every decision we make regarding your data is guided by your security and best interests.

02 Information We Collect

Royal77 collects personal information through several means. We do not collect any data that is irrelevant to the services we provide.

Information You Provide Directly

• Registration information: full name, email address, phone number, date of birth.
• Identity verification documents for the KYC process: a copy of your national identity card or passport.
• Financial information: bank account or digital wallet details for deposit and withdrawal purposes.
• Any communications you send to our support team.

Automatically Collected Information

• Technical data: IP address, browser type and version, operating system, screen resolution.
• Usage data: pages visited, time spent, navigation patterns within the platform.
• Gaming session data: games played, bets placed, session duration.
• Cookie data and similar tracking technologies (see section 5 for further details).

03 How We Use Your Data

The data we collect is used exclusively for legitimate purposes directly related to the services you use:

• Account management: Creating, maintaining, and securing your account.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• KYC and legal compliance: Verifying your identity as required by online gambling regulations.
• Service improvement: Analysing usage patterns to improve your gaming experience on the platform.
• Security and fraud prevention: Detecting and preventing suspicious or fraudulent activity.
• Service communications: Sending important notifications relating to your account, transactions, or policy changes.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support.
• Promotions and offers: Sending information about bonuses and promotions, subject to your communication preferences.

We do not use your data for automated decision-making that negatively affects you without human review.

04 Third-Party Disclosure

Royal77 does not sell your personal data. However, there are limited situations where we need to share information with certain parties:

• Payment service providers: Financial information required to process transactions is shared with authorised payment providers, who are bound by strict confidentiality agreements.
• Technology service providers: Companies that help us operate the platform, servers, and support services — all bound by strict privacy policies.
• Legal authorities: We will disclose information when required by law or a valid court order.
• Fraud investigation: In cases of suspected serious fraud, we may share information with relevant investigative agencies.

In all cases above, data disclosure is made on a limited basis — only the information strictly necessary is shared, and recipients are bound by equally stringent confidentiality obligations.

05 Cookies & Tracking Technologies

Royal77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly — such as maintaining your login session. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can improve it.
• Functional Cookies: Remembering your preferences such as language and display settings for a more comfortable experience.
• Security Cookies: Used to detect abnormal activity and protect your account from unauthorised access.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

06 Data Security

We implement comprehensive technical and organisational security measures to protect your personal data:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Two-factor authentication (2FA) is available for all member accounts.
• Regular security scans and penetration testing by independent third-party security experts.
• Continuous monitoring to detect any suspicious activity or intrusion attempts.
• Tested incident response procedures to ensure swift action in the event of a data breach.

07 Data Retention Period

Royal77 retains your personal data for as long as your account is active and for the period required thereafter based on legal and business needs:

• Active account data: Retained for as long as your account is active and for a minimum of 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with applicable accounting and tax requirements.
• Support communication logs: Retained for 3 years for dispute resolution purposes.
• Technical data and logs: Retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymized in a way that can no longer be linked back to you.

08 Your Rights

As a royal77 user, you have the following rights regarding your personal data. We are committed to making it easy to exercise these rights:

To exercise any of the above rights, please contact our support team via email or live chat. Requests will be processed within 30 business days. In complex cases, this period may be extended to 60 days, with prior notice to you.

09 Children's Data

Royal77 is an exclusive platform for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that a child's data has been collected without our knowledge, the account will be closed immediately and all related data will be deleted promptly. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team right away.

10 Amendments to the Privacy Policy

Royal77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.

When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying prominent notices on the platform to inform you of any changes.
• Sending an email to your registered address for amendments deemed significant.

It is your responsibility to review this Privacy Policy periodically. Continued use of the platform after any amendments constitutes your acceptance of those changes.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how royal77 handles your personal data, our team is here to help:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the platform.

For information on the platform's general terms of use, please refer to Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming us.